Why sell to Executive Bullion?
Why does Executive Bullion recommend shipping by the United States Postal Service?
How much are my items worth?
How much should I declare for insuring my items?
How do I track my shipment?
What if my package gets lost?
Do you notify me before sending me payment for my items?
What if I decide not to sell my items?
How soon can I get the payment for my items?
What can I sell to Executive Bullion?
Does Executive Bullion buy my finer quality and antique jewelry and diamonds?
Do I need to clean or repair my items before sending them?
Can I bring my items directly to Executive Bullion?
Why sell to Executive Bullion? (back to top)
Our commitment to offering the highest return for your precious metals and jewelry along with the fastest possible payment while offering the safest most secure transaction options means we can deliver complete customer satisfaction consistently. Our personal service and experience of over 30 years insure that your experience with Executive Bullion is of the highest professional standards and generates the highest possible return for your items.
Why does Executive Bullion recommend shipping by the United States Postal Service? (back to top)
Here at Executive Bullion we constantly strive to determine and offer the safest, fastest and most secure way to sell jewelry and precious metals. Several ways that are ‘offered’ as free shipping have flaws that make those shipments either unable to be tracked, uninsured or under insured. For example a prepaid First Class Mail envelope is neither insured nor able to be tracked without adding delivery confirmation. Federal Express and UPS have very clear limitations, prohibitions and limited liability relating to the shipping of jewelry and precious metals and neither carrier offers shipping insurance. See their Terms and Conditions Fedex® and UPS®. If a buyer is offering insured service from either of these carriers then the insurance is carried by a Third Party Company or the gold buyer themselves. In the event of a loss claim this Third Party Company or gold buyer may require substantial documentation and proof and the amount of time to process this type of claim would be substantial as well. We offer our clients pre-paid insured Express Mail shipping. In the event a client ships at their expense we advise our customers to insure their shipments with the United States Post Office by choosing a shipping option that balances the shipping cost along with shipping time to suit their personal requirements. Executive Bullion will reimburse this shipping and insurance cost at the time of purchase with every qualifying purchase. Our Terms and Conditions can be reviewed here.
How much are my items worth? (back to top)
We at Executive Bullion determine value by purity, weight, market price and volume. Purity represents the actual precious metal content of the items being assayed, weight is calculated using the Troy system made up of Troy ounces and Troy pennyweights which are 1/20 of a Troy ounce, market price is established by the London PM fix on the day we receive your shipment and the volume level is determined by the total weight of your complete shipment. More information on metal purity, weights and markets can be found here. Another important part of this question is for how much you should insure the contents of your package and how to determine that value. See below.
How much should I declare for insuring my items? (back to top)
While it is very rare that a package is lost using the United States Postal Service we recommend postal insurance in the event some mishap occurs. Packages should be insured for the minimum amount to cover the replacement cost of the items within, excessive insurance causes the shipping costs to increase dramatically the additional insurance will not result in a higher payment in the case of a claim to the carrier for loss or damage. Payments for claims are based on proof of value or cost and can require documentation and support for declared values such as original purchase receipts, appraisals, photographs, etc. Review our Consumer Information and Sample Pricing sections for details on estimating your shipping insurance value.
How do I track my shipment? (back to top)
As long as the package is sent Insured Mail (First Class or Priority), Express Mail or Registered Mail the tracking can be done online at www.usps.com . This site will confirm the status of the package by entering the article number on the receipt provided by the post office. The article number must be entered exactly as shown on the receipt including numbers and letters if any. It is very likely that you will receive our notification of the receipt of your package as well as our offer to buy before the post office updates the delivery status of your package.
What if my package gets lost? (back to top)
In the very rare case that a United States Postal Service package is subject to a claim for loss the postal service will process the claim according to their established procedures. They will require the documentation and proof of value for the shipment and they will usually provide the compensation payment within 30 days. Before shipping your valuables please review the recommended documentation to obtain or verify the value of your shipment here.
Do you notify me before sending me payment for my items? (back to top)
Executive Bullion is committed to personal service with each and every client. We contact by your preferred method as soon as we receive and inspect your shipment. Your satisfaction is our goal and before we send payment confirm that you are fully satisfied with our offer and select the payment method that meets your needs. If we are unable to contact you or receive a response to our quotation then we send payment by your previously selected option after 48 hours of receiving your package so that your payment is not delayed unnecessarily.
What if I decide not to sell my items? (back to top)
If you decline to accept our offer to purchase at the time of quotation we will gladly return your items at our expense. We will not be able to offer reimbursement for your original shipping costs on items that we return to you. If you received a check without quotation confirmation (see above) then just call us to let us know that you are returning our check and we will ship your items back to you at our expense once we receive it.
How soon can I get the payment for my items? (back to top)
We offer SAME DAY payment by bank wire. We also offer Direct Deposit (ACH), Overnight checks and check by mail options. Fees apply for Overnight check, PayPal and bank wires. Review the fee information here. In all cases you have your cash back before you would receive another gold buyers mail in "kit".
What can I sell to Executive Bullion? (back to top)
We buy all precious metal items including gold, silver and platinum. Check our Things We Buy page for more details. If you are unsure that your items are solid precious metal after checking our Consumer Information page for identifying metal purity markings go ahead and send them. Unlike many gold buyers we pay for gold-filled items. The price for gold-filled is well below karat gold since it is not solid but the value is measurable and we include it in the offer for your items.
Does Executive Bullion buy my finer quality and antique jewelry and diamonds? (back to top)
Absolutely! Our Estate Jewelry Appraiser has over 30 years experience in jewelry valuation, purchasing, manufacturing and retail sales. As a GIA Graduate Gemologist and Charter Senior Member of the National Association of Jewelry Appraisers and Senior Member of the Accredited Gemologists Association he exemplifies the highest standards of ethics, integrity and knowledge. At Executive Bullion we offer premium prices for quality diamonds, estate jewelry, watches and gemstones.
Do I need to clean or repair my items before sending them? (back to top)
It is unnecessary to clean or repair anything you send to Executive Bullion. In fact cleaning United States coins should NEVER be done since such cleaning can ruin any numismatic value that the coin may have had before cleaning.
Can I bring my items directly to Executive Bullion? (back to top)
Absolutely! We welcome you to our Fort Myers office for a personal meeting with our highly qualified specialists who will discuss the valuation and purchase of your jewelry, coins, bullion, watches, gemstones and diamonds. Please call for a confidential appointment at 877-393-2285 or 239-494-6842 or just walk-in Monday through Friday 9:30am to 5:30pm.
